Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lakepainnperformance@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lakepainnperformance@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lakepainnperformance@gmail.com.

Refund Policy

At Great Lakes Method, we stand behind our coaching. Our coaching satisfaction guarantee and equipment return terms are outlined below.

Online Coaching Satisfaction Guarantee

Coaching is a partnership. We provide instruction, guidance and feedback. You commit to following the programme and putting that guidance into practice.

If you complete your three-month coaching programme, meet the participation requirements below and remain dissatisfied with your results, we will refund the coaching fee you paid, including any applicable tax charged on that fee.

Participation Requirements

The requirements of this guarantee will be available before purchase. At the beginning of coaching, we will agree in writing on your goals, training schedule, video submissions and check-in frequency.

To qualify for the coaching satisfaction guarantee, you must:

Follow the agreed training plan and coaching recommendations, including any agreed adjustments.
Complete and record your scheduled training.
Submit the required training videos so we can review your technique and provide feedback.
Complete the agreed check-ins and provide honest feedback about your progress and difficulties.
Communicate when something is not working so we can help you adjust.

Eligibility is assessed against those written commitments. We will not introduce additional requirements after you start.

An isolated missed session does not automatically disqualify you. However, repeatedly missing training, failing to submit required videos or feedback, or choosing not to participate means you do not qualify for this guarantee.

If illness, injury or another significant issue affects your participation, contact us promptly to discuss adjustments. You are never required to train through injury or disregard medical advice to remain eligible.

Requesting a Coaching Refund

Contact us at lakepainnperformance@gmail.com within 14 days after completing your three-month programme. Include your order number and explain why you are dissatisfied.

We will review your participation against the agreed requirements. If you met those requirements, we will honour the guarantee. You do not have to demonstrate that you made absolutely no progress.

This guarantee covers the coaching fee only. Kettlebells, clubs, maces and other equipment are separate purchases. A coaching refund does not include equipment, delivery charges or import charges.

Equipment Returns

For Canadian orders, we consider discretionary returns individually. Contact us for approval before sending anything back. Equipment must be unused and retain its original packaging. Customers pay return freight; the initial delivery charge is not refunded. Approved refunds follow receipt and inspection.

For U.S. equipment orders, we do not offer change-of-mind returns.

Equipment used during coaching cannot be returned under the coaching satisfaction guarantee.

Damaged or Defective Equipment

Inspect your delivery and report visible damage promptly, preferably within 48 hours. Include your order number, photographs and a description of the issue.

For a confirmed defect or delivery-damage issue, we will arrange an appropriate remedy, including replacement and prepaid return instructions where applicable. Ordinary wear and damage from misuse are not manufacturing defects.

Your Consumer Rights

This policy and our coaching guarantee are additional to your rights under applicable consumer law. They do not restrict any mandatory cancellation, refund, warranty or other remedy. Participation requirements and reporting deadlines do not override those rights.

Contact

For refund requests or questions about this policy, email lakepainnperformance@gmail.com or visit our contact page..