Shipping policy

Shipping Policy

Great Lakes Method sells in-stock equipment and special-order products. Please review the availability and delivery information on the product page or in your written quote before ordering.

Shipping Availability and Rates

Available shipping destinations and charges are shown at checkout or provided in a written quote. Shipping costs depend on the equipment, order weight, destination and delivery requirements.

If shipping is unavailable at checkout, contact us before placing your order so we can confirm whether delivery can be arranged.

In-Stock Equipment

Products identified as supplied by Great Lakes Girya Pro are fulfilled and shipped by Great Lakes Girya Pro. Great Lakes Method remains your contact for questions about orders placed through our store.

Order processing and carrier transit are separate stages. Please refer to the product listing, checkout information or your written quote for the applicable timing. If no timeframe is listed and your order is time-sensitive, contact us before purchasing.

Special Orders and Preorders

Products marked as special order or preorder are not available for immediate shipment. Their delivery schedules may include manufacturing, quality checks, international freight, customs clearance and final delivery.

The estimated delivery timeframe provided on the product page or in your written order agreement applies to your purchase. These estimates may change as production and transportation progress.

We will communicate material delays and discuss the options available for your order. Nothing in this policy limits any cancellation or refund rights provided by applicable law.

Tracking and Delivery Updates

Tracking information will be provided when available. Freight shipments may require delivery arrangements directly with the carrier.

For questions about an order’s status, contact us with your order number.

Heavy Equipment and Freight Deliveries

Heavy kettlebells, bulk orders and other large products may require pallet or freight delivery. Delivery access, unloading arrangements and any special services must be confirmed as part of your shipping quote.

Please tell us before shipment if your location has access restrictions or requires an appointment, liftgate or other special delivery service. Do not assume that inside delivery, installation or unloading assistance is included unless it is stated in your order agreement.

All-Inclusive Orders and Tariff Allowance

For orders expressly quoted as all-inclusive, the quoted fee covers the equipment and all agreed shipping and delivery costs, customs duties, import taxes and brokerage fees. This includes an allowance for tariffs of up to 50% of the applicable customs value.

If the applicable tariff rate exceeds 50%, the customer must pay the additional tariff amount above that allowance before shipment. Only the portion exceeding the 50% allowance is charged separately, not the full tariff amount.

We will provide a written breakdown of any additional tariff charge before requesting payment. Shipment will proceed once the additional amount has been paid. All other costs included in the all-inclusive quote remain covered.

This tariff allowance applies to orders quoted on these terms. It does not replace different terms expressly agreed in writing for an existing order.

Other International Orders

For international orders not quoted as all-inclusive, your checkout information or written quote will specify whether customs duties, import taxes and brokerage fees are included or payable separately by you.

If the treatment of import charges is unclear, contact us before purchasing. Customs processing may affect delivery timing.

Delivery Information

Please provide an accurate delivery address and any information needed by the carrier. Contact us promptly if a correction is required. Changes may not be possible after dispatch.

If a delivery problem occurs, contact us so we can work with you and the carrier to resolve it. Any proposed charges for changes or services outside your agreed delivery arrangements will be explained before you agree to them.

Damaged, Missing or Incorrect Deliveries

Inspect your equipment and packaging upon arrival. Report visible damage promptly, preferably within 48 hours, and include your order number, photographs and a description of the issue. Keep the packaging while the issue is being reviewed.

If your shipment is missing or contains an incorrect item, contact us promptly so we can investigate and arrange an appropriate resolution. Reporting deadlines do not limit your rights under applicable consumer law.

Coaching and Services

Online coaching is delivered remotely and does not require physical shipping. Any equipment purchased alongside coaching is subject to the shipping terms applicable to that equipment.

Returns and Consumer Rights

Please review our Refund Policy for coaching guarantees, equipment returns and damaged or defective products. Contact us for authorization before returning equipment.

Nothing in this shipping policy, including the tariff allowance or payment requirements, limits any mandatory cancellation, refund or other rights under applicable consumer law.

Contact

For shipping questions, email lakepainnperformance@gmail.com or use our contact form. Please include your order number if you have already placed an order.